General conditions of online sale

Art. 1) Scope of Application of General Conditions of Sale - Subject Matter of the Sale 

1.1) These General conditions of sale (the “Conditions”) form an integral part of each contract of sale (the “Contract”) that has:

a. been executed between Zicaffè S.p.A., having its registered office in Contrada San Silvestro 139/A, 91025 Marsala (TP), Italy, Company Registry of Trapani no. 47196, Tax Code and VAT n. 00116680810 (the “Seller”) and a consumer user of the website (the “Buyer”);

b. been executed in accordance with Article 2 below; and

c. as the subject matter, the purchase, via the website (the “Website”), of products offered for sale thereon (hereinafter referred to collectively as the “Products”).

It is clearly understood that: (a) these Conditions apply to the supply of services and/or the sale of the Products (i) to natural persons who are not acting for purposes related to their trade, business or profession and thus act as consumers, as defined by Italian Legislative Decree 206/2005 it being also understood that resale activities are expressively prohibited (hereinafter referred to as “Consumer Buyer”) or (ii) to entrepreneurs or professionals acting for purposes related to their business/professional activity, provided they have a valid Italian or European VAT number registered in the EU VIES system (hereinafter, the “Business Buyer”); (b) these Conditions do not apply to the supply of services and/or the sale of products to parties that have access to reserved areas of the Website; (c) these Conditions do not apply to the supply of services and/or the sale of products by third parties, different form the Seller, that may be accessed through the Website via links, banners or other hypertext links, and (d) the Seller is not responsible for the supply of services and/or the sale of products by such third parties referred to in (c) above, or for any possible contractual or non-contractual relations between the users of the Website and such third parties.

1.2) Each Contract shall apply exclusively to the specific Products referred to therein and excludes the supply of any other Products, merchandise and/or services.

The Buyer declares to have read and understood the characteristics of the Products and the instructions and warnings supplied in relation to the reasonably foreseeable use of the above-mentioned Products by means of their presentation/illustration on the Website. Furthermore, the Buyer declares that in his/her use of the Products he/she will follow the instructions and warnings indicated on the Products themselves and/or on the packaging in which the Products are delivered.

Art. 2) Conclusion and entry into force of the Contract

2.1) The Contract shall be binding upon the parties as of such time as both parties have accepted it. In any event, the Contract shall enter into force provided that the following conditions have been met:

a. completion in electronic form, by selecting the desired Products and inserting of all data requested, of the order form available on the Website containing the essential characteristics of each Product and service ordered and the relating price thereof (inclusive of all applicable taxes and/or duties, without prejudice to Article 3.3 below); the method of payment that the Buyer may use for the purchase of each Product; the method of delivery of the Products purchased (it being understood that any indications on delivery timetables shall not be binding but merely indicative; the costs of delivery(the “Order Form”). The Order Form shall also include (i) in case of a Consumer Buyer, the conditions for exercising the right of withdrawal, the terms and conditions for returning the purchased Products, or (ii) in case of a Business Buyer, the indication by the Buyer of its VAT number, which, if not Italian VAT number will be subject to verification through the VIES validation system;

b. these Conditions and any clauses subject to Articles 1341 and 1342 of the Italian Civil Codeas well as any further information referred to via links in these Conditions, have been read and accepted by the Buyer by “point and click” (please note that it is possible to save or print a copy of these Conditions, available also in the General Conditions of Sale section of the Website);

c. the Seller has received the Order Form electronically from the Buyer;

d. the Seller has accepted the order issued by the Buyer, without prejudice to the terms of Articles 2.2 and 5.

Without prejudice to the terms of Article 11 below, the Order Form shall be archived in the Seller’s electronic database for the period of time necessary for the delivery of orders, and, in any event, as required by law; the Buyer may access his/her Order Form by consulting the relating section of the Website and inserting the purchase data or, where registered, his own username and password for to access Website persona account.

Furthermore, the Buyer declares that it has been made fully aware of any further information present in the Privacy and Cookie Policysection of the Website at the time when the Conditions has been accepted.

Without prejudice to the terms of Articles 2.2, 3 and 5 below, once the Contract has been entered into, the Seller will send an order confirmation, in respect of the purchase order, via e-mail to the Buyer, at the address provided by this latter, summarising the information in the Order Form.

2.2) The Seller reserves the right not to fulfil purchase orders in the event that: a) the Seller has not received payment for the Products; b) the details inserted by the Buyer in the Order Form are incomplete and/or incorrect  (including in the event of a VAT number not passing the validity check of the VIES system) and/or; c) the Products ordered by the Buyer are not (even temporarily) available.

The Seller shall in any event be entitled not to accept purchase orders.

In relation to purchase orders not being fulfilled by the Seller, the Seller within 30 (thirty) days from the Buyer’s order transmission, shall (i) inform the Buyer by a-mail about its intention not to fulfil the order and (ii) refund any sums paid by the Buyer by using the same method of payment used by the Buyer to make payments for such orders.

Art. 3) Price - Payment of Price - Costs, taxes and duties

3.1) Without prejudice to the terms of Article 3.3 below, the price of the Products as mentioned in the Order Form includes all the applicable costs, taxes and duties.

3.2) All delivery costs, taxes and duties are at the sole expense of the Buyer.

3.3) Any import tax and/or customs duty provided by the laws of the State where the Products are delivered (in accordance with the indications provided by the Buyer during the purchase procedure) are not indicated in the Order Form and are at the sole expense of the Buyer who will issue the relevant payments at the time of delivery of the Products purchased.

3.4) Payment of the price for the Products may be made by the Buyer via bank transfer, credit card, prepaid credit card, Paypal, or other method of payment provided by the Website, indicating any details requested when completing the Order Form and in compliance with the instructions supplied by the Seller.

The relevant financial information supplied (for example, the number of the credit card or the date of its expiration) shall be encrypted and forwarded to the banks that provide electronic payment services at a distance in such a way that third parties are not permitted access. The above-mentioned information shall also be used solely by the Seller to complete the procedure in relation to the payment of the Products, to issue any reimbursements where the Seller has not supplied the Products ordered or where the Products are returned by the Consumer Buyer after the exercise of his/her right of withdrawal under Article 5 below, or where it becomes necessary to prevent, or to advise the police authorities of the occurrence of fraud on the Website.

Art. 4) Terms of Delivery - Packaging

4.1) Without prejudice to the terms of Article 8 below, the delivery of the Products shall be carried out by means of courier service and in accordance with the delivery schedule set out in the Order Form.

4.2) The Products that have been ordered by the Buyer shall be delivered by the Seller to the Buyer in packaging that is in compliance with normal industry practice.

Art. 5) Consumer Buyer’s Right of Withdrawal   

5.1) The Consumer Buyer (not the Business Buyer) may exercise his/her right of withdrawal within 14 (fourteen) days of receipt of the Products purchased from the Website. The Buyer may exercise his/her right of withdrawal by sending, within the above-mentioned period of time, an e-mail to by means of which the Buyer expressly declares his/her decision to withdraw from the Contract.

In the event of payment of the Products through a Lender, the Buyer who wants to withdraw from the Contract must also withdraw from the loan agreement with the Lender, in accordance with the terms and conditions of withdrawal provided for in the loan agreement. The Consumer Buyer must therefore provide the Seller with proof of the termination of the loan agreement with the Lender, for the Seller to be entitled to accept the Consumer Buyer's withdrawal and to refund to the Lender the price of the Products payed on behalf of the Consumer Buyer.

The Products must be returned to the Seller within 14 (fourteen) days from the date of the communication of withdrawal.

The only expenses which will be incurred by the Consumer Buyer in exercising his/her right of withdrawal under this Article 5, are the direct costs relating to the return to the Seller of the Products.

5.2) The Consumer Buyer’s right of withdrawal will be deemed to have been exercised correctly where the Consumer Buyer has met the following conditions:

  • The Consumer Buyer has sent to the Seller a communication by means of which the Consumer Buyer expressly declares his/her decision to withdraw from the Contract;
  • the Products have not been unpacked nor, in any event, used, altered and/or damaged;
  • identification tags are still attached to the Products in their original single use seals;
  • the Products are returned in their original packaging;
  • the returned Products are returned to the Seller in one single delivery. The Seller reserves the right not to accept Products, contained in the same Order Form, that have been returned separately; and
  • the Seller receives the Products within 14 (fourteen) days from the Consumer Buyer’s communication of withdrawal.

5.3) Where the Consumer Buyer has exercised his/her right of withdrawal in accordance with the terms of Article 5.2 above, the Seller will refund the total price of the purchased Products, including shipping costs (without prejudice to the Seller’s right not to refund extra costs in the event that the Consumer Buyer chose a more expensive shipping service than the cheapest service available during the order procedure) by means of the same method of payment used by the Consumer Buyer to pay such Products under Article 3.4 above.

In particular, once the Seller has received the goods from the Consumer Buyer and checked that all requirements under Article 5.2 above have been met: (i) the Consumer Buyer will receive via e-mail, at the address provided by him/her during the purchasing procedure, confirmation of acceptance of the returned goods; and (ii) the Seller will commence procedures so as to refund the purchase price to the Consumer Buyer within 14 (fourteen) days from the date on which the Seller became aware of the exercise of the right of withdrawal by the Consumer Buyer, save for the latter’s right to suspend the refund until the Products are returned.  It is clearly understood that the actual amount of time to re-credit or return the sums paid by the Consumer Buyer for the purchase of the Products will depend on the method of payment used.

It is further understood that: (a) the date of credit of the refund will be the same as the debit date and, consequently, the Consumer Buyer will not suffer any loss in terms of bank interest; and (b) in the event that the details of the person who is indicated in the Order Form as the recipient of the Products do not correspond with the details of the person who paid for the Products, the Seller will refund the purchase price to the person who effected payment.

5.4) Where the Consumer Buyer has not exercised the Consumer Buyer’s right of withdrawal in accordance with the terms of Article 5.2 above, and the return of the goods cannot be accepted, as it does not comply with the above conditions, the Seller will inform the Consumer Buyer of such by sending an e-mail to the address provided by him/her during the purchasing procedure. In this case, the Consumer Buyer may choose (duly communicating such decision to the Seller via e-mail) to have the Products purchased returned to him/her at his/her own expense, or, where the Consumer Buyer is not so interested, the Seller reserves the right to keep the Products and the corresponding amount paid for the purchase thereof.

Art. 6) Non-food Products Warranty

6.1) With regard to any possible defects in the non-food Products there shall apply only a warranty consisting in either the repair or the replacement of the Products; said warranty shall run for a period of 24 (twenty-four) months as of the date of delivery of the Products.

6.2) The warranty consists: (i) in the repair or replacement of the Products, at the Seller’s expense (it being also understood that all the shipping costs relating to the warranty management for Products sold outside the territory of the European Union shall be solely borne by the Buyer) or; (ii) where the repair and/or the replacement of the Products is impossible or excessively onerous on the Seller, of an appropriate reduction of the purchase price or in the termination of the Contract (where the degree of non-conformity of the Products is such as to render a reduction in the purchase price unacceptable). Any further damages are excluded from this warranty.

Without prejudice to the above, the Buyer may request, at his/her choice, an appropriate reduction of the purchase price or the termination  of the Contract where:

  1.            the Seller has not repaired or replaced the defective Products within 90 (ninety) days after his/her request; or
  2.            the repair or replacement previously carried out has caused considerable inconveniences to the Buyer.

The Seller shall repair or replace the Products in the shortest time possible, to be determined on a case by case basis, and the Seller retains the right to request the return of the Products and/or the defective parts replaced.

In determining the amount of the reduction in price or the amount to be refunded, consideration will be given to the use of the Products. 

A slight defect, which is not possible or is excessively onerous to repair or replace, will not give right to the termination of the Contract.

6.3) The warranty shall be subject to the Buyer duly informing the Seller, in accordance with the terms of Article 9 below, within 60 (sixty) days following the discovery thereof of the particular defect (failing which, the Buyer shall lose his/her rights under the warranty in respect thereof) and shall also be subject to the Buyer making an express request to the Seller, in accordance with the terms of Article 9 below, to provide assistance under the warranty.

6.4) The warranty shall, in any event, lose any and all effect should: (i) any modification be made to the Products; (ii) any use of the Products has been made in ways other than their intended purpose; (iii) the Seller verify that no defects exist in the Products.

The Seller accepts no liability for damages of any kind that arise from improper use, poor maintenance and/or any conduct or acts which are not in line with the instructions and warnings supplied by the Seller and on the Website, on the Products themselves and/or on the packaging in which the Products are delivered.

Art. 7) Buyer’s Obligations

7.1) The Buyer shall be obliged to observe the utmost confidentiality and not make any kind of use, even after the termination  of the Contract, of any and all technical or commercial information (including, but not limited to, documentation, catalogues, instruction manuals, Frequently asked questions, product codes, price lists and correspondence, hereinafter referred to as “Information”) received from the Seller or in any event learnt during the performance of the Contract or during the making of the order via the Internet.

7.2) It is understood that access to the Information shall not give rise to any right to the Buyer to the Information; any transfer of rights to or in the Information, be it by way of licence or any other title or form, being thus excluded.

7.3 In consideration of the terms of Article 7.1 above, the Buyer shall not duplicate, disclose or use the Information, in any way, for the purposes of carrying out or having carried out, be it directly or indirectly, on his/her own, by means of or on behalf of third parties, any activity that is in, or may potentially be in competition with the Seller’s activity (even after the termination of the Contract with the Seller).

Art. 8) Force Majeure

8.1) Force majeure shall mean any act or event which is unforeseeable, beyond the parties’ will or control and in respect of which a remedy may not be found in a timely manner (such as, for example, acts of war, even if undeclared, embargo, riot, insurrection, epidemic, fire, sabotage, natural disaster, acts or provisions of government authorities, strikes organised by category specific unions, inability to procure raw materials, equipment, fuel, energy, components, labour or transport).

8.2) Upon the occurrence of any event of force majeure which is such as to prevent either party hereto from fulfilling its obligations hereunder, then the time for the party so affected to fulfil its obligations shall be automatically extended for a period corresponding to the duration of the event of force majeure, without any damages (including liquidated damages) being payable by said party, save for the Buyer’s obligation to pay the amounts due by way of the price, in respect of which the contractually agreed due dates shall remain in full force and effect.

8.3) Upon the occurrence of any event of force majeure, both parties have the right to terminate the Contract where the duration of the event of force majeure is such as to be beyond a reasonably acceptable timeframe in the light of the interests of both parties.

Art. 9) Notices

9.1) All notices to be made under the Contract, as well as all notices given by the parties hereto during the performance of the Contract, shall, without exception, be in writing ("in writing" being deemed to include e-mails and faxes).

9.2) Such notices shall be effective at such time as they are delivered to the address (including any possible e-mail address) of the other party. In the event of any change of address, the parties hereto shall immediately notify the other party thereof.

Art. 10) Applicable Law - Jurisdiction

10.1) These Conditions and the Contract shall be governed by Italian law (with the exception, in the case of international sales contracts, of the application of the provisions of the United Nations Convention on Contracts for the International Sale of Goods signed in Vienna on 11th April 1980).

10.2) In the event that the Buyer resides outside the European Union, any and all disputes arising out of or relating to the Contract shall be settled by the courts of competent jurisdiction for the place where the Seller’s registered office is located (also in the case of a Consumer Buyer residing outside the European Union). Notwithstanding the foregoing, the Seller may bring an action against the Buyer before any court having jurisdiction over the Buyer.

10.3) The European Commission established an Online Dispute Resolution platform, which is accessible to any European Buyer at the following address:
The above-mentioned platform can be used by any European Buyer to resolve any dispute, arising from the purchase of Products on the Website, out-of-court. In any event, the Seller will respond to any queries sent through the Customer service 


For any further information please visit the Website or contact Client Services via the helpdesk service.



In accordance with the terms of Article 1341 of the Italian Civil Code the Buyer, having read every clause provided by this Conditions and reread the clauses provided by Article 1 (Scope of Application of General Conditions of Sale; Subject Matter of the Supply), 3 (Taxes, duties and/or customs duties at the sole expense of the Buyer), 5 (Exercise of the Buyer’s Right of Withdrawal; exclusion of the Right of Withdrawal), 6 (Terms and conditions of the warranty), 9 (Notices), 10 (Applicable Law - Jurisdiction), declares to integrally accept this general conditions and the clauses specifically reread.